Submit a Claim - Claim Instructions

To make a Claim under the Settlement, you must submit a Claim following the instructions below. The information will not be disclosed to anyone other than the Court, the Settlement Administrator, and the Parties in this case, and will be used only for purposes of administering this Settlement (such as to audit and review a Claim for completeness, truth, and accuracy).

To submit a Claim, you must be a prior or current owner of a Vortens™ tank model #3412 or #3464 manufactured between January 1, 2011 - December 31, 2011.

Payments will be issued only if the Court approves the Settlement and the Effective Date of the Settlement occurs.

Please note that email is the only way to receive written notice if the Settlement is terminated, or if your Claim is denied with the reason(s) for denial. It is also the only way to receive further notice of your rights to opt out of the litigation if the Settlement does not become effective. Providing your email address also will help the Settlement Administrator contact you, including if your settlement payment is mailed and returned as undeliverable.

There are two types of claims, Replacement/Installation and Property Damage, that you can file for. An Affected Tank may only be claimed under one of the two claim types. If you have multiple Affected Tanks, please separate your Claims by claim type as appropriate.


Claim A - Replacement/Installation

If one or more tanks have either (1) not cracked, or (2) experienced a crack, but have not caused other property damage, you are eligible to submit a claim for replacement/installation reimbursement.

You will be required to provide proof of ownership for each Affected Tank. Depending on the details of your claim, you may be required to either:

  • Provide proof of expenses for the purchase and/or installation of the Affected Tank;
  • If you do not have proof of expenses for the purchase and/or installation of the Affected Tank, please submit a Sworn Declaration stating that the Affected Tank was replaced and describing the nature of the expenses incurred (e.g., plumber charges, brand and price of replacement parts, identification of the store where the replacement parts were purchased, the approximate date(s) the charges were incurred); or
  • If you live within a 100-mile radius of a designated Distribution Center (a list of Distribution Centers can be found here), you may elect to receive a replacement tank installed at no cost to you instead of monetary benefits.

Claim B - Property Damage

If one or more tanks have cracked and have caused other property damage, you are eligible to submit a claim for property damage reimbursement.

You will be required to provide proof of ownership for each Affected Tank. Depending on the details of your claim, you may be required to either:

  • Submit proof of unreimbursed out-of-pocket expenses incurred as a result of a cracked or broken tank; or
  • If you do not have proof of unreimbursed out-of-pocket expenses incurred as a result of a cracked or broken tank, please submit a Sworn Declaration attesting to damages and payment details and describing the nature of the expenses incurred (e.g., plumber charges, brand and price of replacement parts, identification of the store where the replacement parts were purchased, the approximate date(s) the charges were incurred).


Documentation Documentation must be provided to support your claim as applicable. Documents should be clear, readable copies, as anything you submit will not be returned to you. If you are filing online, please have this information ready before you start to file, as your Claim will not be saved if you have to come back and finish at a later time.



File Online:

After clicking the button below, you will be asked to provide your contact information, then you will be able to select the type of claim you wish to file. Please have all your documentation ready as your Claim will not be saved if you have to come back and finish at a later time.


Start Your Claim Form
File by Mail:

If you would like to file by mail, download a copy of the Claim Form here. Please read the form carefully, fill it out completely, and attach any documentation as applicable. Then, mail the completed Claim Form to the following address:

Vortens™ Settlement Administrator
P.O. Box 4540
Portland, OR 97208-4540


Remember, all Claims, WITH PROOF OF OWNERSHIP for each tank, must be submitted online or postmarked no later than November 16, 2020.